Privacy Policy

Effective Date: 25 May 2025

This Privacy Policy describes how Social Club Photobooth ("we", "us", or "our") collects, uses, discloses, and protects personal information of individuals ("you", "your") who interact with our website, services, and event experiences. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Identity & Contact Information: Full name, phone number, email address, postal address, business name (if applicable), and event details.

  • Media Content: Photographs, videos, and digital images captured during events.

  • Technical & Usage Data: IP address, browser type, pages visited, time spent on our website, device type, and cookies.

  • Booking & Payment Information: Event dates, package selection, billing details (excluding credit card numbers), and correspondence history.

2. How We Collect Your Personal Information

We collect your personal information in the following ways:

  • When you submit a contact or booking form on our website :This allows us to respond to your enquiry, send quotes, and manage your event booking.

  • Through direct communication via email, phone, or social media :We may collect details you share with us during conversations to provide support, answer questions, or finalise your booking.

  • When you attend an event where our photobooth is used :We capture photos and videos during events, and may collect guest contact info if they use our sharing features (email or SMS).

  • Automatically via cookies and analytics tools when visiting our website: These tools help us understand how visitors use our site, so we can improve your experience and optimise performance.

  • When you participate in promotional campaigns or surveys : If you enter a giveaway or fill out a survey, we may collect your name, contact info, and responses to better understand your preferences.

3. How We Use Your Personal Information

We use your personal information to:

  • Process bookings, manage events, and deliver services: Your details help us secure your event date, coordinate setup, and provide a seamless photo booth experience.

  • Send booking confirmations, updates, and customer support communications: We’ll keep you informed about your booking and respond to any questions or issues that come up.

  • Customise photo templates and experiences for your event: We use your preferences to design templates, choose backdrops, and personalise the booth to suit your event theme.

  • Share event images via digital galleries (where applicable: We may upload your event photos to a secure online gallery for you and your guests to view and download.

  • Improve our website, services, and customer experience: Data from your interactions helps us enhance our platform, streamline processes, and better serve our clients.

  • Send marketing communications, if you have opted in: With your consent, we may send updates, offers, or inspiration related to future events.

  • Comply with legal obligations or resolve disputes: In some cases, we may need to retain or share information to meet legal requirements or manage claims.

4. Consent to Use of Event Media

By using our services or booking a package, you consent to the collection and use of event photographs and videos. We may use selected images for promotional purposes on:

  • Our website and landing pages

  • Social media platforms (e.g. Instagram, Facebook, TikTok)

  • Print and digital marketing material

  • Showcases or event portfolios

Opt-out option: If you do not wish for any media from your event to be shared, please let us know via email at hello@socialclubphotobooth.com.au before your event date.

5. Disclosure of Personal Information

We may disclose your information to third parties in limited circumstances:

  • Trusted service providers such as gallery hosts, CRM and email platforms, analytics providers, or payment processors

  • Our business partners, subcontractors, or employees who need access to deliver services

  • Legal or regulatory authorities where required to comply with obligations under the law

  • In the event of a business restructure, sale, or transfer of assets, where customer data may be transferred accordingly

We do not sell or rent your personal information to any third parties.

6. Data Storage & Security

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, interference, unauthorised access, modification, or disclosure. This includes:

  • Secure third-party storage platforms

  • Encrypted cloud-based photo galleries

  • Restricted access to client files

  • Routine security and privacy audits

Data is only retained for as long as reasonably necessary for the purpose for which it was collected, unless legally required to retain it longer.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience, track traffic patterns, and enhance functionality. By using our site, you consent to the use of these technologies. You can modify your browser settings to reject cookies, but this may limit some website functionality.

8. Accessing & Correcting Your Information

You have the right to request:

  • Access to personal information we hold about you

  • Correction of any inaccurate, outdated, or incomplete data

To make a request, email hello@socialclubphotobooth.com.au. We will respond within a reasonable timeframe (typically within 30 days).

9. Overseas Disclosure

Some of the third-party providers we use may store data on servers located outside of Australia (e.g. cloud hosting or photo gallery platforms). We take steps to ensure that any offshore data storage is secure and compliant with Australian privacy standards.

10. Marketing & Opt-Out

If you have provided consent, we may send you updates, promotions, or newsletters. You may opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly. Opting out of marketing does not affect your booking communications.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be available on our website, and we encourage you to review it periodically.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or the way your personal information is handled, please contact us:

Social Club Photobooth
📧 hello@socialclubphotobooth.com.au
📍 Sydney, NSW
We will do our best to resolve your concern promptly and respectfully. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).